Total operation. Every layer.

We walk your operation the way a guest experiences it and the way an operator reads it — service flow, prep discipline, ticket times, labor deployment, cleanliness, and management behavior. You receive a written assessment with prioritized findings and the exact sequence to fix them.

• —On-site observation across peak and off-peak services, FOH and BOH
• —Line-level review of prep, par levels, waste, and station readiness
• —Manager and staff interviews to surface where the standard breaks
• —Written findings report with prioritized, sequenced corrective actions

A focused engagement aimed directly at the P&L. We find the money already inside your operation — mis-scheduled labor, unpriced menu items, vendor drift, unmonitored waste — and install the controls that keep it there after we leave.

• —Labor model rebuilt against real demand by daypart and station
• —Menu engineering: item-level margin, mix, and pricing corrections
• —Vendor and invoice audit with renegotiation targets
• —Weekly numbers cadence so every manager watches a real number

The standard becomes a document, a routine, and a habit — not a personality. We build the checklists, service standards, training paths, and accountability rhythms your team can run without you in the room.

• —Opening, mid, and closing checklists per department
• —Service standards and steps of service written and trained
• —Training architecture: onboarding, certification, and re-certification
• —Daily and weekly management routines with clear ownership

Senior operational leadership on a monthly basis. We hold the standard with your team: reviewing numbers, developing managers, resolving what stalls, and keeping the operation moving in one direction between visits.

• —Recurring on-site presence plus ongoing remote availability
• —Monthly P&L review with corrective action plans
• —One-on-one manager coaching and leadership development
• —Hiring, structure, and accountability decisions made with you

Openings fail operationally, not creatively. We build the operational spine before day one so your first service looks like your hundredth: staffing plan, training calendar, systems, and vendor foundation ready to run.

• —Staffing plan, org structure, and hiring frameworks
• —Training calendar and pre-opening service rehearsals
• —Vendor setup, ordering guides, and par levels
• —Standards documentation and launch-week operating rhythm